Reset your password

You can't recover a forgotten password. To use your Windows Live Hotmail account after forgetting your Windows Live ID password, you must reset the password.

On the Windows Live Hotmail website, click Forgot your password?
Type your e-mail address and the characters from the picture, and then click Continue.

Select one of the following methods:

Request that password reset instructions be sent to your alternate e-mail address

Answer your question to verify your identity

Change your password

Change your secret question and answer

Update your personal information

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